What documents and fees do customers need to provide (such as freight, testing fees, etc.)?
The customer should provide a detailed quality problem report, including a description of the problem, the time and location of the problem, the scope of impact, etc. The report should include visual evidence such as photos and videos as much as possible so that the seller can understand the problem. If the quality problem is related to transportation, the customer may need to provide transportation documents such as bills of lading, packing lists, etc. to prove the transportation of the goods.
If product quality problems are found, what is the factory's after-sales policy?
If the product quality problem is serious and cannot be repaired after verification, we should consider accepting the buyer's return request and bear the relevant transportation and refund costs. Or provide a replacement product that meets the quality requirements according to the buyer's requirements. During the communication process, we will maintain a positive attitude and strive to find a solution acceptable to both parties.
What is the departure port arrangement?
According to customer specifications and contractual provisions.
Can the factory provide full tracking service? How to check the logistics information of goods?
The factory ships the goods according to FOB terms and delivers the goods to the port designated by the customer through domestic logistics. We will pay attention to the transportation status of the goods throughout the process until the customer receives the goods.
Is the delivery time affected by holidays, peak production season, etc.?
Without special reasons, the goods will be delivered on the date specified in the contract. The factory will plan ahead, strengthen communication, and flexibly adjust the production plan.
How long does it usually take for delivery after placing an order?
The delivery time is between 2 weeks and 1 month according to the clear provisions of the contract or letter of credit.
