Service Support

Demand communication and confirmation
1. Customer consultation: Customers contact the tape factory through email, phone, onlineplatform, etc.to put forward customization requirements.
2. Clear requirements: The factory communicates with the customer in detail to clarify thespecificrequirements of customization, including specifications (such as width, length, thickness), material, color, printing content, quantity, delivery time, etc.
3. Sample confirmation: If the customer needs it, the factory will provide samples for customer confirmation. The customer checks the samples and confirms that they are correct before the factory can carry out large-scale production.

Contract signing
1. Contract formulation: According to the needs confirmed by both parties, the factory formulates a contract to clarify product specifications, prices, delivery dates, payment methods, quality standards, after-sales services and other terms.
2. Contract signing: Both parties confirm the contents of the contract and sign a formal contract afterthey are correct. The contract is the legal basis for cooperation between the two parties andshouldbekept properly.

Production and quality control
1. Raw material procurement: The factory purchases raw materials that meet the standards according to the contract requirements.
2. Production and processing: Production and processing are carried out according to customer customization requirements to ensure that the product quality meets the standards.
3. Quality inspection: During the production process, the factory will conduct strict quality inspections on the products to ensure that the industrial adhesive tapes are qualified.

Packaging and delivery
1. Product packaging: Packing is carried out in accordance with the packaging methodagreedinthecontract to ensure that the product is not damaged during transportation.
2. Shipping preparation: After completing the packaging, the factory will carry out pre-shipmentpreparations, including arranging transportation, handling export formalities, etc.
3. Shipping notice: The factory will send a shipping notice to the customer, informing the customer of the shipping time, transportation method, estimated arrival time and other information.

After-sales service
1. Tracking logistics: The factory will track the transportation of goods to ensure that the goods arrive safely in the hands of customers.
2. Customer feedback: After the customer receives the goods, the factory will actively ask the customer about the use and collect customer feedback.
3. After-sales service: If the customer encounters problems or needs technical support during use, the factory will provide after-sales service and technical support in a timely manner.

Settlement and payment
1. Settlement documents: The factory will issue settlement documents to customers according to the payment method agreed in the contract.
2. Payment tracking: The factory will track the payment status to ensure that customers pay ontime.

Material selection:
· Basic materials: Such as polyester (PET), polypropylene (PP), polyvinyl chloride (PVC), cloth, etc. Eachmaterial has its own unique physical and chemical properties and is suitable for different environments and uses.
· Special materials: such as high temperature resistance, low temperature resistance, acid and alkali resistance, UV resistance and other special materials to meet the use requirements in specific environments.

Specification:
· Size: Including length, width, thickness, paper core diameter, etc., can be customized according to the specific needs of customers.
· Shape: In addition to the common strip tape, PVC adhesive tape can also be customized into special shapes such as round, square, and special-shaped tapes to suit different application scenarios.

Viscosity:
· Adhesion level: According to application requirements, tapes with different adhesion levels can be customized, such as low adhesion, medium adhesion, high adhesion, etc.
· Special adhesiveness: such as removable adhesiveness, re-stickable adhesiveness, etc., to meet special usage requirements.

Color:
· Monochrome: Provide a variety of monochrome options, such as black, red, white, blue, etc. to meet different visual needs and application scenarios.
· Multi-color: Multi-color tapes can be customized to increase the beauty and attractiveness of the product.

Print:
· Text: Company name, product logo, product model and other text information can be printed on the tape to enhance brand image and product recognition.
· Patterns: can be customized with a variety of patterns, LOGO, QR code, etc., for publicity, gift packaging and other occasions.
· Personalized design: Personalized design according to customer needs, such as customizing holiday themes, event themes and other patterns to increase the fun and interactivity of the product.

Function:
· Waterproof: Customized waterproof tape for use in applications where waterproofingis required.
· Conductive: Customized conductive tapes are used in scenarios that require conductive properties, suchas assembly and repair of electronic products.
· Insulation: Customized insulating tapes for insulation protection of electrical equipment.
· Flame retardant performance: It is one of the important indicators to evaluate the safety and reliability of tape. The flame retardant properties of tapes can be significantly improved by selecting the appropriate materials, manufacturing processes and flame retardants.

Packaging:
· Plastic film: It is usually rolled up on a paper or plastic tube, and then wrapped with oneor morelayersof plastic film. This layer of plastic film protects against moisture, dust and scratches.
· Heat shrink film: In order to better seal and fix the tape, heat shrink film is also used for packaging. Afterheating, the heat shrink film will shrink and stick tightly, improving the tightness and aesthetic soft packaging.

Tape surface:
· Glossy tape
· Matte tape

Surface treatment of tape:
· Waterproof and moisture-proof treatment
· Antistatic treatment
· Polishing treatment
· Cleaning treatment

1. Demand analysis:
· Communication: Communicate in depth with international customers through email, phone, video conference, etc. tounderstandtheir market needs, usage scenarios, product specifications, etc.
· Market research: Conduct research on the client's market to understand local standards, regulations and competitors soastoprovidemore accurate product recommendations.
2. Product introduction and recommendation:
· Product display: Introduce the factory's product types, characteristics, advantages and application cases to customers through official websites, product catalogs or sample displays.
· Customized solutions: Provide personalized product customization solutions based on the specific needs of customers, includingcustomization in materials, specifications, colors, packaging, etc.
3. Technical consultation and support:
· Answer questions: Answer customers' questions about product performance, usage, technical parameters, etc.
· Provide samples: If necessary, we can provide samples for customers to test, so that customers can understand the product qualitymore intuitively.
4. Quotation and contract:
· Provide quotations: Provide detailed and transparent quotations based on customer needs and customized solutions.
· Contract signing: Assist clients to complete the contract signing process and clarify the rights and obligations of both parties.

1. Order tracking:
· Production progress: Regularly inform customers of the production progress to ensure that customers are aware of thelatest statusoftheir orders.
· Logistics arrangements: Select appropriate international logistics methods to ensure that products can be delivered to customers safely and promptly.
2. Quality control:
· Strict inspection: Strict quality control is carried out during the production process to ensure that the products meet international standards and customer requirements.
· Packaging standards: Adopt packaging methods that meet international transportation standards to prevent product damage during transportation.
3. Change management
· Flexible response: If the customer has change requirements during the order execution process, the factory shouldrespondquicklyand coordinate internal resources to ensure that the change can be implemented smoothly.

1. Installation and debugging:
· Remote guidance: For products that require installation or commissioning, we provide remote technical guidance or dispatchtechnicians to the customer's location for on-site guidance.
2. Product training:
· Information for training: Provide detailed instructions and training materials to help customers quickly master product usage and maintenance techniques.
· Online training: If necessary, online training services can be provided to answer questions that customers encounter during use.
3. Warranty services:
· Warranty period: Free repair or replacement service is provided during the warranty period as agreed in the contract.
· Quick response: During the warranty period, if there are any quality problems with the product, the factory should respond quickly and provide solutions.
4. Technical support and consultation:
· Set up a customer service team: Set up a dedicated customer service team or technical support hotline to answer questions that customers encounter during use at any time.
· Regular return visits: Keep in touch with customers regularly to understand their usage and feedback so as to continuously improve products and services.
5.Continuous cooperation and support:
· Market information analysis: Share the latest local tape market information, industry trends and new product informationwith customers to promote long-term cooperation between the two parties.
· Customized upgrade: Provide customized product upgrade services based on customer feedback and market demand to meet customers' changing needs.